Design Head

Company Description - At Bluestream we believe in the power of Enhancing Urban Environments. Every product we design and manufacture is destined to make the human environment better. We live, breathe and spread our values - Change, Empathy, Integrity, Empowerment and Growth. You will feel these the moment you walk into our office. Our brand promises are quality at the highest level, on time delivery and bespoke solutions. This is what makes us a strongly favored partner of leading institutional clients in the region including Dubai Municipality, Emaar, Nakheel, Neom, MAF Retail and more. Everything we offer is designed and manufactured inhouse at our premises in National Industries Park, near DWC Airport, Jebel Ali. We work in 5 main verticals - Waste management systems, Street Furniture Elements, Architectural Design Elements, Play Systems, Nord Automated Waste Collection System. We work with 6 main types of materials: steel, stainless steel, granite, GRP, timber, aluminum. For sustainability projects we focus on aluminum (100% recyclable) + Bamboo and Coconut Timber as raw materials.


We are a 25-year-old firm with up to 100 employees (remote and on site). We practice SCRUM, have a pan org learning program, use Topgrading methodology for hiring, quarterly offsites and several best practices in org design and culture. If you are looking for a fast paced, startup culture with a focus on growth and impact, give us a shot.


Mission - The Design head reports to the CEO. The mission of the Design head is to design systems, processes and methodologies to ensure the delivery of new designs from the concept stage to the development of the prototypes through to finished products ready to manufacture. The Design head needs to Drive creative thinking, ensure customer needs are considered and collaborate with the operations team to ensure products are designed for efficient manufacture. The Design Head will have the responsibility of utilizing best in practice tools and methodologies to implement successful design strategies. 


Key Criteria/Requirements - 


     6+ years progressively greater responsibilities and success in the field of design/architecture (B.Des/M.Des)

     Metrics driven designer mind with eye for creativity

     Consistently high performer; manager ratings Very Good or preferably Excellent

     Experience with startup/ growth company with ability to thrive in matrix environments & adept at building relationships with different stakeholders


Measurable Accountabilities - 

 

OBJECTIVES

 

METRICS

Design Process

Articulate and implement end to end Design Process

Design Compliance

Ensure 95% compliance on the design process across all org teams

On time delivery

Ensure that the on-time delivery requests are maintained at 85% and above

New Products and verticals

Rate of new product addition >15 per month

Rate of new vertical addition >1 per quarter

Close ratio

 

Close ratio for (Design jobs /sales order from design jobs)

for Q3 + Q4 to be > 60%

Lead design team to best practice

ENPS (net promoter score) to be 8 and above for the design team

Customer satisfaction survey

Achieve customer satisfaction rating on the design proposal (NPS) to be 8 and above (out of 10)

Customer satisfaction survey (internal teams)

Customer satisfaction rating to be greater than 4 (out of 5)

Product failure rate

Product failure rate to be less than 3%

Reworks less than 5% should have more than 3 revisions

>95% with a max of 3 revisions

Design events

Participate in at least 5 design competitions per year

Win at least 1 design competition per year

Discovery session

Min of 3 discovery session with clients per week

Manufacturing process know how

Acquire in-depth knowledge of manufacturing process to the satisfaction of Operations Director - 9/10 rating

Work closely with CEO for NPD (new product development) tasks focused on new materials, sustainable materials, new production processes

NPD – at least 1 truly out of the box thinking per quarter as per L1


Key Competencies:

 

·       Analysis Skills

·       Goal Setting

·       Creativity

·       Empowerment

·       Integrity

·       Performance Management

·       Resourcefulness / Initiative

·       Energy/Drive

·       Customer Focus

·       Enthusiasm/Passion

·       Communications – Oral/Written

·       Tenacity

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